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Articles tagged with: J.d. Power
O2 Tops UK Contract Customer Satisfaction Survey
A J.D. Power survey of UK mobile phone users has found that O2 ranks highest with pre-pay mobile phone service, while Virgin Mobile ranks highest among pay-monthly mobile phone customers. more
Related Tags: o2, virgin-mobile, UK
LG Tops Traditional Phone User Satisfaction Ranking
Apple ranks highest in customer satisfaction with smartphone manufacturers, while LG ranks highest among traditional mobile phone users, according to a couple of J.D. Power and Associates reports. The studies measure customer satisfaction with traditional wireless handsets and smartphones across several key factors. In order of importance, key factors in examining traditional wireless handsets are operation (30%); physical design (30%); features (20%); and battery function (20%). Among residential smartphone owners, key factors are ease of operation (30%); operating system (22%); features (21%); physical design (18%); and battery function (9%). more
Related Tags: j.d.-power-and-associates, iphone, lg, apple, gps, smartphones, personal, sony, landline, battery, operating-system
The Gap in Call Quality Performance among US Mobile Networks Narrows
As the wireless services industry becomes more competitive, the gap in call quality performance between the highest- and lowest-ranked carriers is smaller compared with previous years, according to the J.D. Power and Associates 2009 Wireless Call Quality Performance Study. more
Related Tags: text-messaging, sprint-nextel, voicemail, verizon-wireless, verizon, iden, j.d.-power-and-associates, text-messages, u.s.-cellular, landline, seven, sprint, nextel, text-message, USA
O2 Tops UK Mobile Broadband Service Report
A report on the UK mobile and fixed broadband market by J.D. Power has reported that O2 tops its rankings for both services - although a separate study by P3 Solutions had recently put T-Mobile at the top of the rankings for mobile broadband services, although only for download speeds. more
Related Tags: t-mobile, vodafone, o2, driving, mobile-broadband, p3-solutions, laptop, UK
T-Mobile USA Tops Customer Care Survey
On average, wireless carriers that quickly and seamlessly transfer their customers from automated systems to live service representatives during service calls outperform carriers that handle the process less efficiently, according to a J.D. Power report. more
Related Tags: t-mobile, lte, verizon-wireless, verizon, alltel, customer-care, seven, billing, USA
Rising Popularity of Smartphones Drives Higher Mobile Phone Satisfaction
As smartphones and feature-rich mobile phones continue to grow in popularity, customer satisfaction with wireless phones has increased, despite higher costs for handsets and service, according to a J.D. Power report. more
Related Tags: sony-ericsson, iphone, smartphone, samsung, apple, apple, smartphones, gps, ericsson, lg, palm, rim, battery
Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction
iPhone manufacturer Apple ranks highest in overall customer satisfaction among business wireless smartphone users, according to a J.D. Power and Associates report. The study, now in its second year, measures business customer satisfaction with wireless smartphones -- defined as mobile phones offering advanced capabilities and personal computer-like functionality -- such as a BlackBerry or Treo. more
Related Tags: wi-fi, microsoft, iphone, smartphone, samsung, motorola, apple, apple, bluetooth, smartphones, gps, blackberry, hands-free, personal, battery, apple-iphone, operating-system, USA
Fewer Customers Relying on Assistance from Retail Sales Staff
The percentage of salespeople who ask questions or otherwise aid customers in making informed purchase decisions regarding their wireless service has steadily decreased since 2006, according to the latest J.D. Power and Associates Study. more
Related Tags: verizon-wireless, verizon, alltel, j.d.-power-and-associates, retail-stores, USA
T-Mobile and AT&T Fail to Top any Regional Call Quality Reports
Alltel, Sprint Nextel, U.S. Cellular and Verizon Wireless each rank highest in wireless call quality in their respective regions, according to the latest issue of the J.D. Power and Associates 2008 Wireless Call Quality Performance Study. more
Related Tags: sprint-nextel, driving, verizon-wireless, verizon, alltel, j.d.-power-and-associates, u.s.-cellular, seven, sprint, nextel, text-message, USA
Customer Service Hold Times for Mobile Phone Customers Reach an All-Time High
America's wireless phone customers who call their provider when experiencing a problem are waiting on hold longer than in the past to speak with a service representative, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study. more
Related Tags: t-mobile, verizon-wireless, verizon, alltel, customer-care, j.d.-power-and-associates, seven, mp3, USA