Articles tagged with: Ivr and Microsoft

Microsoft's Tellme Unveiling Upgrades in Speech Services

Amid the recession, Microsoft's Tellme unit just had its best quarter. The reason, Tellme executives say, is because the company's interactive voice response systems can save companies money and improve customer service and satisfaction. more

Related Tags: contact-centre, call-centre, tellme

Vodafone to roll out customer service directly on the handset

Vodafone says that it is to launch customer services directly into mobile phones to give Vodafone customers customer care and billing information in real-time. The service will not only provide customers with a self care facility but also gives Vodafone an added opportunity to provide interactive promotions and tutorials, such as step by step guides on how to use the mobile internet to download music or how to send an MMS.  more

Related Tags: windows-mobile, mms, customer-care, mobile-internet