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Articles tagged with: Ivr
Microsoft's Tellme Unveiling Upgrades in Speech Services
Amid the recession, Microsoft's Tellme unit just had its best quarter. The reason, Tellme executives say, is because the company's interactive voice response systems can save companies money and improve customer service and satisfaction. more
Related Tags: contact-centre, call-centre, microsoft, tellme
Hosted IVR Services Offer Tremendous Growth Potential in Markets across EMEA
Hosted interactive voice response (ivr) services have seen widespread adoption in Europe, Middle East, and Africa (EMEA) in recent years. The automation of simple customer interactions has remained the major driver for the hosted ivr services market in general. The business benefits afforded by hosted solutions have proven immensely useful to enterprises of all sizes in this tough economy. Reduction in upfront capital expenditure and the associated lower total cost of ownership is driving increased adoption of hosted ivr, particularly in small- to mid-sized markets. more
Related Tags: sim, eu, ict, itu, driving, contact-center, outsourcing
Vodafone Germany Expands Shazam Music Service
Music identity service, Shazam says that it is expanding its existing partnership with Vodafone Germany to offer ShazamĂ's music discovery application alongside the already popular ivr service. The new application, MusicFinder with Shazam, allows users to capture music instantly on their handsets, share their new discoveries with friends, and purchase music products through the Vodafone Music Store. more
Related Tags: vodafone, shazam, ringtones, Germany
Alcatel-Lucent Picks Up Billing Contract for Polish MVNO
Poland's Dialog Telecom has selected Alcatel-LucentĂ's convergent payment solution for its MVNO services. Alcatel-Lucent will also integrate the platform with the core network of a mobile network operator, acting as a host for DialogĂ's mobile services, as Dialog, a virtual operator, doesnĂ't own a network. more
Related Tags: mvno, alcatel-lucent, core-network, Poland
Palestine Operator Orders Electronic PrePay Top-Ups Platform
Irish mobile payment provider, Macalla has won a contract from Palestine based GSM operator, Jawwal to enable electronic top-up services to its subscribers. Jawwal's new e-TopUp services will be provided on channels including SMS, web, ivr and POS and be available in their shops throughout the territory. Subscribers will be able to top-up their mobile phones directly and via Jawwal agents, and can pay using cash or credit. more
Related Tags: wataniya, jawwal, Palestine
Vodafone to roll out customer service directly on the handset
Vodafone says that it is to launch customer services directly into mobile phones to give Vodafone customers customer care and billing information in real-time. The service will not only provide customers with a self care facility but also gives Vodafone an added opportunity to provide interactive promotions and tutorials, such as step by step guides on how to use the mobile internet to download music or how to send an MMS. more
Related Tags: windows-mobile, microsoft, mms, customer-care, mobile-internet
Bharti Airtel Awards National IVR Contract to Nokia Siemens
Nokia Siemens Networks has been awarded a pan India contract from Bharti Airtel for deployment of a single Interactive Voice Response (ivr) platform across all 23 circles. The three year turnkey and multi-million Euro contract includes designing, planning, systems integration and optimization services. more
Related Tags: nokia-siemens-networks, hp, bharti, India
Telenor Launches Rural GSM PayPhone in Pakistan
Telenor Pakistan has launched a community project, apnaPCO, which aims at bringing access to the most disadvantaged rural communities in the country. more
Related Tags: gsm-association, telenor, telenor-pakistan, weather
China's Mobile Subscribers Reached 426 Million by Q2 2006
Analysys International says that China's mobile communication subscribers reached 426 million by the end of the second quarter of 2006, increasing 4.08% quarter over quarter; China's total mobile value-added services (VAS) market reached RMB6.59 billion, increasing 5.76% quarter over quarter. more
China's Wireless Music Market to Reach US$1.7 Billion by 2008
China's Analysys International says revenues from wireless music, including CRBT, ivr, stream media and music related WAP/MMS services, will reach US$1.7 billion in China by 2008. Wireless music subscribers will reach 114 million in 2008, accounting for 20% of total mobile phone subscribers in China by then. more
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