Articles tagged with: Genesys

Etisalat Egypt Reduces Customer Care Costs with Video Call Service

­Egypt based mobile network operator, Etisalat Egypt recently deployed a video call based customer care facility from genesys that the company says has lifted customer satisfaction levels have risen by 11 percent at a time when it has reduced cost per customer contact by two thirds.  more

Related Tags: etisalat-egypt, Egypt

Vodafone gets pro-active in Irish customer care

A subsidiary of Alcatel, genesys Telecommunications Labs. has announced a major order for a blended inbound/outbound customer contact center solution from Vodafone Ireland. By connecting only live calls to agents, the genesys Outbound Contact solution is designed to enable Vodafone to contact customers to drive sales and improve customer satisfaction, while reducing the percentage of outbound calls made each week that prove to be unproductive. It will also enable the company to increase outbound calls by more than 127% and take on more telemarketing campaigns. more

Related Tags: contact-center