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Articles tagged with: Florida and Call Center
Lawsuit over Bankruptcy of Verizon Wireless Outsourced Call Centre
Diamond Castle Holdings, which brought a call centre handling customer care for Verizon Wireless in 2006 has started legal action against the seller claiming that vital information about the Verizon contract was not disclosed during the sale. more
Related Tags: ptc, verizon-wireless, verizon, customer-care, bankruptcy, texas, call-centre, new-york, USA
Communications Union Continue Inroads at Cingular
The Communications Workers of America (CWA) trade union has notched up more sucesses in its campaign to get representation at former AT&T Wireless facilities which have been purchased by Cingular Wireless. A further 1,302 employees in New Mexico and Orlando, florida gained union representation on Jan. 3 and 4. These latest organizing gains raise to 15,952 the number of former AT&T Wireless workers at Cingular who have gained CWA representation. more
Related Tags: at&t-wireless, aaa, communications-workers-of-america
More telecoms job cuts in the USA
Two cellular networks in the USA announced job cuts at the end of last week. SprintPCS has announced that it will be cutting some 3,000 staff and closing five of its customer service call centers. The company cited an increasing use of automated information services by its customers as justifying the job cuts. The company will be left with eight call centers and the savings are expected to be in the region of US$60 million per year. There will be a one off charge of US$25 million to cover the redundancies. Three call centers in florida will close on April 16th, a center in Kansas will close at the end of may and the call center in California will close at the end of June. more
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Floyd Affects Cellular Service In USA
The hurricane impacting on the USA coast is affecting cellular networks in South Carolina and Georgia. It has also caused the evacuation of Omnipoint's South florida call center as a precaution. Calls are being routed to their Pennsylvania call center for the time being. more
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