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Articles tagged with: Etisalat Egypt
Etisalat Egypt Reduces Customer Care Costs with Video Call Service
Egypt based mobile network operator, Etisalat Egypt recently deployed a video call based customer care facility from Genesys that the company says has lifted customer satisfaction levels have risen by 11 percent at a time when it has reduced cost per customer contact by two thirds. more
3G Competitors to Drive Mobile Service Uptake in Egypt
Mobile penetration in Egypt will reach 97 percent by year-end 2014 from 54 percent in 2008, driven by significant changes in its competitive landscape, according to a new report from Pyramid Research. more
Related Tags: 3g, etisalat, tim, hspa, pyramid-research, compete, Egypt
The Top-10 Fastest Growing Mobile Operators in Mid-East/Africa
The ten fastest growing operators in the MEA region added over 12m new customers in aggregate over the last three months, implying an average gain of over 1.25m. In fact, all but three of the ten managed seven figure gains. more
Related Tags: orange, asiacell, etisalat, vodafone, mtn, zain, ipo, irancell, telkom, seven, tci