Articles tagged with: Early Termination Fees

Cingular Wireless fined over contract termination fees

The California Public Utilities Commission (PUC) has fined Cingular Wireless US$12.14 million for violation of laws governing telecommunications carriers. The Presiding Officer's Decision (POD) finds that as early as January 1, 2000 and continuing until May 1, 2002, when Cingular implemented a new 15-day return/refund policy, its corporate policy and practice in California did not allow any "grace period" or trial of its wireless service. Furthermore, Cingular's corporate policy prohibited early termination of wireless service contracts unless the customer paid an early termination fee of US$150. Some Cingular agents imposed an additional early termination fee of as much as US$400, for a total of as much as US$550. more

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Australian watchdog to monitor phone contract terms

Australia's Telecommunications Industry Ombudsman (TIO) has warned the mobile phone network operators that his office will be taking up consumers' complaints regarding termination fees on mobile phone contracts that are ended early. The Ombudsman, Mr John Pinnock, has written to all mobile service carriers and re-sellers outlining his position on what constitutes a lawful and fair contract termination fee, and has said that he expects the companies to accept and act upon this position. more

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