Articles tagged with: Datamonitor and Telefonica

Asia-Pacific represents exciting growth for all Contact Center Vendors

Dynamic growth is being predicted for both the number of contact centers and customer service agent positions in Asia Pacific. Market analysis firm datamonitor puts this down to a combination of a growing middle class in China and India, the expansion in demand for products and services and the increase in offshoring. According to the report, which covers India, China, Australia, Japan and South Korea, this will lead to the creation of four times as many new contact center agent positions (APs) in developing markets over the next four years as in developed markets.  more

Related Tags: asia-pacific, china-mobile, contact-center, china-netcom, sk-telecom, netcom