Articles tagged with: Datamonitor and Rsa

Contact center outsourcers must take strategic view for BPO success

Contact center outsourcing providers are suffering thinning margins and lower contract volumes as the downturn bites, leading to an increasing appetite for diversification into adjacent business processes - claims a report from datamonitor. The report assesses the ways in which these vendors could move into higher value business process outsourcing (BPO) areas, and warns that without a more long-term strategic approach, they are unlikely to succeed.  more

Related Tags: contact-center, outsourcing