Articles tagged with: Datamonitor and Iden

Outsourcers rethink strategies in light of global recession

The current economic crisis is forcing outsourced contact center providers to revisit tried and trusted methods of providing their services to clients, asserts a new datamonitor report. With prospects and existing clients looking for more creativity than ever in how their products / services are represented, outsourcing vendors need to determine new ways of delivering customer service, marketing & sales, technical support and debt collection.  more

Related Tags: data-monitor, contact-center, outsourcing, ovi, lte

70% of Government Agencies have implemented or plan to implement GIS

A survey by market analyst datamonitor reveals nearly three-quarters of government agencies in Europe and North America have, or plan to implement geographic information systems (GIS), with over half of agencies surveyed having implemented GIS in the last 12 months. According to the report from mapping crime rates, urban planning, monitoring traffic patterns, to national defense, governments are looking for ways to leverage GIS in order to make more informed management decisions and provide enhanced service to constituents. As nearly all of the information collected by governments contains a geographic element, public authorities are increasingly implementing GIS solutions to manage all that data.  more

Related Tags: sim, analytics, eu, ict, itu, ben, police