Articles tagged with: Datamonitor and Ict

70% of Government Agencies have implemented or plan to implement GIS

A survey by market analyst datamonitor reveals nearly three-quarters of government agencies in Europe and North America have, or plan to implement geographic information systems (GIS), with over half of agencies surveyed having implemented GIS in the last 12 months. According to the report from mapping crime rates, urban planning, monitoring traffic patterns, to national defense, governments are looking for ways to leverage GIS in order to make more informed management decisions and provide enhanced service to constituents. As nearly all of the information collected by governments contains a geographic element, public authorities are increasingly implementing GIS solutions to manage all that data.  more

Related Tags: sim, analytics, eu, itu, iden, ben, police

Does Obama 'buy American' plan signal problems for offshore outsourcing?

Opinion by Peter Ryan, Head of Contact Center Outsourcing Analysis, Ovum

Newly elected US president Barack Obama's move to protect American jobs by mandating local procurement of materials has invited the question of whether this could also include contact center outsourcing. Given the prospect of significant legal problems in legislating an outright ban on offshoring contact center work, Obama is more likely to use tax provisions to maintain equivalent domestic jobs.  more

Related Tags: edge, contact-center, outsourcing, ovum, tax, unions, USA