Articles tagged with: Datamonitor and Call Center

Mexico Faces Threats in Offering Bilingual Call Centers

Research by market analyst datamonitor expects that Mexico will continue to be a location of choice for offshore contact center services for US firms, but will face considerable regional competition from other countries in the region going forward.  more

Related Tags: contact-center, customer-care, compete, Mexico

The Middle East Offers Huge Opportunity for Contact Center Vendors

Middle Eastern societies are changing. Its consumers expect high levels of customer service and a quick response to queries. The utilization of contact centers to provide customer services has traditionally been seen as a cost burden to organizations in this region; it is a ticked box to show that a firm is looking after its customers. But industrial reform in the Middle East is fast becoming a reality in several industries. For enterprises new to competing in an open market keeping customers loyal is vital and a growing number of companies are beginning to understand the significance of doing so. According to a new report by independent market analyst datamonitor, this is creating opportunities for contact center technology vendors.  more

Related Tags: ibm, contact-center, hp