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Articles tagged with: Datamonitor
Speech Applications in Mobile Computing to Triple by 2014
As individuals around the world become more accustomed to using mobile computing devices in hands-busy, eyes-busy environments, the market for speech recognition technologies within these devices is expected to gain considerable traction within the next five years. In a new report, market analyst datamonitor predicts the global market for advanced speech recognition (ASR) in mobile handsets will increase from $32.7 million in 2009 to $99.6 million in 2014. That for ASR in in-vehicle telematics is expected to grow at a similar rate, from $64.3 million in 2009 to 208.2 million by 2014. more
Related Tags: telematics, pnds, personal-navigation-device
Outsourcers rethink strategies in light of global recession
The current economic crisis is forcing outsourced contact center providers to revisit tried and trusted methods of providing their services to clients, asserts a new datamonitor report. With prospects and existing clients looking for more creativity than ever in how their products / services are represented, outsourcing vendors need to determine new ways of delivering customer service, marketing & sales, technical support and debt collection. more
Related Tags: data-monitor, contact-center, outsourcing, ovi, iden, lte
70% of Government Agencies have implemented or plan to implement GIS
A survey by market analyst datamonitor reveals nearly three-quarters of government agencies in Europe and North America have, or plan to implement geographic information systems (GIS), with over half of agencies surveyed having implemented GIS in the last 12 months. According to the report from mapping crime rates, urban planning, monitoring traffic patterns, to national defense, governments are looking for ways to leverage GIS in order to make more informed management decisions and provide enhanced service to constituents. As nearly all of the information collected by governments contains a geographic element, public authorities are increasingly implementing GIS solutions to manage all that data. more
Related Tags: sim, analytics, eu, ict, itu, iden, ben, police
Does Obama 'buy American' plan signal problems for offshore outsourcing?
Opinion by Peter Ryan, Head of Contact Center Outsourcing Analysis, Ovum
Newly elected US president Barack Obama's move to protect American jobs by
mandating local procurement of materials has invited the question of whether
this could also include contact center outsourcing. Given the prospect of
significant legal problems in legislating an outright ban on offshoring contact
center work, Obama is more likely to use tax provisions to maintain equivalent
domestic jobs.
more
Related Tags: ict, edge, contact-center, outsourcing, ovum, tax, USA
Contact center outsourcers must take strategic view for BPO success
Contact center outsourcing providers are suffering thinning margins and lower contract volumes as the downturn bites, leading to an increasing appetite for diversification into adjacent business processes - claims a report from datamonitor. The report assesses the ways in which these vendors could move into higher value business process outsourcing (BPO) areas, and warns that without a more long-term strategic approach, they are unlikely to succeed. more
Related Tags: rsa, contact-center, outsourcing
Asia-Pacific represents exciting growth for all Contact Center Vendors
Dynamic growth is being predicted for both the number of contact centers and customer service agent positions in Asia Pacific. Market analysis firm datamonitor puts this down to a combination of a growing middle class in China and India, the expansion in demand for products and services and the increase in offshoring. According to the report, which covers India, China, Australia, Japan and South Korea, this will lead to the creation of four times as many new contact center agent positions (APs) in developing markets over the next four years as in developed markets. more
Related Tags: asia-pacific, china-mobile, contact-center, telefonica, china-netcom, sk-telecom, netcom
Security concerns are the biggest barrier to enterprise mobility deployments
Apple's iPhone has reignited the debate over 'consumerization' - when new technologies are introduced into the consumer market and then brought into the enterprise market - with employees determined to integrate their personal devices with their enterprise applications. However, IT managers are reluctant to take on the responsibility of managing these devices. A new report from datamonitor predicts global enterprise expenditure on mobile devices will grow from $6 billion today to an estimated $17 billion by 2012, which highlights the need for IT managers to begin to implement mobile device policies as ever more enterprises look to expand their mobile workforces. more
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Communications Architectures no Longer Meet the Requirements of Organisations
A report from IT research and advisory organisation, Butler Group says that it believes that organisations are moving from traditional hierarchies based on command and control, to looser structures utilising collaboration and team work and there is a fundamental shift from one-to-one to many-to-many communication. The extended enterprise now requires a common IP-based infrastructure to capitalise on information mobility and the need to be more flexible. There is a requirement for greater location independence, with remote working becoming more popular and many employees no longer remaining in one place for any great length of time. more
Related Tags: driving, unified-communications
Mexico Faces Threats in Offering Bilingual Call Centers
Research by market analyst datamonitor expects that Mexico will continue to be a location of choice for offshore contact center services for US firms, but will face considerable regional competition from other countries in the region going forward. more
Related Tags: contact-center, customer-care, compete, call-center, Mexico
Economic issues are set to drive growth in unified communications
A new report by market analyst datamonitor discusses the key trends in the unified communications market in 2008. It reveals that although uptake of such solutions has been relatively slow, environmental, social and economic factors will help drive growth going forwards. Whilst concerns over green IT, employee productivity and the economy may inhibit investments in some emerging technologies, datamonitor believes that these issues will make unified communications a compelling business proposition for enterprises. more
Related Tags: microsoft, social-networking, skype, cisco, unified-communications, telepresence