Articles tagged with: Customer Care and Wdsglobal

Cost of Supporting Mobile Broadband is Eroding Subscriber Profitability

Mobile broadband services are more expensive to support than any other wireless service and are endangering subscriber profitability for many mobile network operators concludes a new study from WDSGlobal. The study found that the cost to support mobile broadband products and services is up to 200% greater than the cost to support traditional wireless products such as mobile phones. This means that despite revenue uplift from increased data usage, actual subscriber profitability often remains unchanged and sometimes even worsens.  more

Related Tags: 3g, usb-modem, hspa, ovi, tim, ict, arpu, sim, mobile-broadband, laptop, modem, ev-do, security

Quarter of mobile phone features never discovered by users

They are becoming ever more sophisticated, yet the average mobile phone remains largely unexplored says a new study by WDSGlobal, a specialist in support and device management services for the wireless industry.  more

Related Tags: mobile-email, text-messaging