Articles tagged with: Customer Care and Tim

Cost of Supporting Mobile Broadband is Eroding Subscriber Profitability

Mobile broadband services are more expensive to support than any other wireless service and are endangering subscriber profitability for many mobile network operators concludes a new study from WDSGlobal. The study found that the cost to support mobile broadband products and services is up to 200% greater than the cost to support traditional wireless products such as mobile phones. This means that despite revenue uplift from increased data usage, actual subscriber profitability often remains unchanged and sometimes even worsens.  more

Related Tags: wdsglobal, 3g, usb-modem, hspa, ovi, ict, arpu, sim, mobile-broadband, laptop, modem, ev-do, security

American Businesses Bullish on Wireless Technology

A new national study released by the US trade body, the CTIA - in conjunction with Harris Interactive - finds that almost half, 45%, of business decision makers state that wireless applications are important or absolutely essential to remaining competitive in today's highly competitive marketplace.  more

Related Tags: itu, ovi, iden, harris-interactive, harris, ctia, USA

Sprint Revamps Business and Government Sales Units

US operator, Sprint has announced the formation of a new unit dedicated solely to business and government users of communications services, incorporating some 4,000 sales, support, marketing and operations personnel.  more

Related Tags: 3g, mobile-data, ovi, iden, sprint, nielsen, 4g, USA

Nelson Mandela Charities Launch International SMS Campaign

To celebrate the 90th birthday of Nelson Mandela, his charitable organisations have come together to launch an international premium SMS service, allowing millions to text their own birthday message to the former South African president.  more

Related Tags: zain, premium-sms, charity, mblox