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Articles tagged with: Customer Care and Outsourcing
Vodafone New Zealand Expects to Complete 3G Upgrade Early
Vodafone New Zealand says that it plans to complete its rollout of 3G coverage to 97% of the places New Zealanders live work and play by the end of this May, a year ahead of schedule. more
Related Tags: 3g, nokia, base-station, rural, vodafone, telecom-new-zealand, nokia-siemens-networks, 900mhz, siemens, partner, nokia-siemens, play, New Zealand
T-Mobile UK Shifting PrePay Customer Care to The Philippines
T-Mobile UK has signed a deal to outsource its PrePay customer care to a call centre in the Philippines. WNS Holdings, a business process outsourcing (BPO) firm signed the letter of intent with T-Mobile to handle all inbound customer queries, including managing promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits. more
Related Tags: t-mobile, prepay, roaming, t-mobile-uk, contact-centre, acs, UK
Sagem Mobiles Outsources its Customer Care Services
France's Sagem Mobiles has announced plans to outsource its customer care services to business process outsourcing firm, Anovo. The company will be taking over Sagem's existing call centre in Montauban. more
Related Tags: sony-ericsson, edge, call-centre, sony, oem, gprs, France
Telecoms Software Vendors Bill be Next to Feel the Heat From Huawei
Coming back from Mobile Congress World, Jessica Figueras, Practice Leader of Service Infrastructure at Ovum says that the most eye-opening briefing at this year's MWC was with executives from Huawei's software division. more
Related Tags: amd, oracle, huawei, ibm, alcatel-lucent, ovum, compete, redknee, telcordia
Most Telecom Carriers will Fail to Transform into Successful Content Enablers
Traditional telecom carriers can no longer rely on conventional competitive tactics such as price cuts, promotions and basic product bundling to maintain their edge in the consumer segment, warned Gartner. Speaking at Gartner Symposium/ITxpo, Gartner analysts today said that non-traditional telecom players like Apple, Google and Nokia, which have a strong understanding of consumers, are adopting new business models that are forcing carriers to reassess their approach and service delivery. more
Related Tags: skype, gartner, france-telecom, edge, mobile-search, bt, sk-telecom, nokia,, aggregator
Carriers to Spend $1.4 Trillion on Outsourcing Over 5 Years - report
With increased competition and lower-margin products cutting into their profitability, wireline and wireless carriers will be spending nearly $1.4 trillion over the next five years on outsourced services in order to reduce costs, says a new market research report from Insight Research. By the close of 2007 alone, wireline and wireless carriers will be spending more than $198 billion on outsourced services worldwide. more
Australian Operator Takes on Outsourced Call Center
The Australian call center firm, Stellar says that it has signed an agreement with one of Australia's mobile providers (no names mentioned) to provide inbound sales to support significant growth in call volumes. The 80-seat inbound sales solution will run from 8am till midnight, seven days a week, and will help support the continued growth of the mobile telecommunications provider. more
Related Tags: contact-centre, call-center, pioneer
Convergys Wins 3G Billing Contract
Convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, Convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. more
Related Tags: bss, convergys, crm, mediation
C&W outsources contact center to Accent
US CRM provider Accent has signed a multi-year contract to provide contact center services on behalf of Caribbean telco Cable and Wireless Jamaica, Accent said in a statement. more
Related Tags: analytics, contact-center, crm, cable-and-wireless, caribbean
Orange considering outsourcing call center work
The GSM network operator, Orange is reportedly considering calling on Indian call centers to boost capacity in its UK customer care department. The company has stressed though that it is not planning to make any of its UK staff redundant. more
Related Tags: call-center
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