Articles tagged with: Customer Care and Mobile Data

Sprint Revamps Business and Government Sales Units

US operator, Sprint has announced the formation of a new unit dedicated solely to business and government users of communications services, incorporating some 4,000 sales, support, marketing and operations personnel.  more

Related Tags: 3g, tim, ovi, iden, sprint, nielsen, 4g, USA

Huawei to Embed Network Diagnostic Tools into 3G Modems

Carrier IQ has announced that its diagnostic software is to be embedded within a new range of 3G modems from Huawei. The cards will incorporate a diagnostic engine to enable carriers to optimize and improve data performance using Carrier IQ's suite of analysis tools.  more

Related Tags: intel, ict, huawei, usb-modem, in-stat, mobile-broadband, modem

UK's New Mobile Billing Platform Reducing Customer Complaints

UK based mobile billing supplier, Bango has reported positive key performance indicators, based on an analysis of the first million transactions the company has processed since the launch of Payforit in the UK mobile market earlier this year. 92% of transactions were completed successfully with an error rate of less than 1%. And with refund levels at below 0.01%, there was a significant reduction in the need for expensive customer care.  more

Related Tags: bango, mobile-data-association, mobile-billing, wap, interoperability, UK