Articles tagged with: Customer Care and Mobile Broadband

Cost of Supporting Mobile Broadband is Eroding Subscriber Profitability

Mobile broadband services are more expensive to support than any other wireless service and are endangering subscriber profitability for many mobile network operators concludes a new study from WDSGlobal. The study found that the cost to support mobile broadband products and services is up to 200% greater than the cost to support traditional wireless products such as mobile phones. This means that despite revenue uplift from increased data usage, actual subscriber profitability often remains unchanged and sometimes even worsens.  more

Related Tags: wdsglobal, 3g, usb-modem, hspa, ovi, tim, ict, arpu, sim, laptop, modem, ev-do, security

Huawei to Embed Network Diagnostic Tools into 3G Modems

Carrier IQ has announced that its diagnostic software is to be embedded within a new range of 3G modems from Huawei. The cards will incorporate a diagnostic engine to enable carriers to optimize and improve data performance using Carrier IQ's suite of analysis tools.  more

Related Tags: intel, mobile-data, ict, huawei, usb-modem, in-stat, modem

Vodafone Signs Marketing Partnership with UAE Operator

Vodafone has signed a Partner Market agreement with the UAE's mobile operator, Du. The partnership will also enable multinational companies located outside the UAE and with local operations to meet their needs for unified communications, centralised customer care and Vodafone services using du lines. more

Related Tags: roaming, vodafone, du, United Arab Emirates