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Articles tagged with: Customer Care and Iden
American Businesses Bullish on Wireless Technology
A new national study released by the US trade body, the CTIA - in conjunction with Harris Interactive - finds that almost half, 45%, of business decision makers state that wireless applications are important or absolutely essential to remaining competitive in today's highly competitive marketplace. more
Related Tags: itu, tim, ovi, harris-interactive, harris, ctia, USA
Sprint Revamps Business and Government Sales Units
US operator, Sprint has announced the formation of a new unit dedicated solely to business and government users of communications services, incorporating some 4,000 sales, support, marketing and operations personnel. more
Related Tags: 3g, mobile-data, tim, ovi, sprint, nielsen, 4g, USA
Thailand's DTAC Taps HP for OSS Platform
Hewlett-Packard (HP) has announced that Thailand based mobile network operator, DTAC is deploying its Next Generation Operations Support Systems (HP NGOSS) to reduce internal costs, speed delivery of revenue-generating services and improve service quality. more
Related Tags: dtac, hp, partner, Thailand
European Operator Taps Handset Data for Network Monitoring
Mobile network optimisation vendor, Arieso has announced that am unnamed European operator will be rolling out ariesoGEO across its network. ariesoGEO uses data transmitted by mobiles in the normal course of conducting a call and requires no additional hardware, such as GPS in handsets, to operate in real time or historical analysis mode. more
Related Tags: eu, ict, itu, gps, network-optimisation, arieso
Sprint Nextel Reports Loss of 1.3 Million Customers in Q4 '08
Sprint Nextel has reported a fourth-quarter loss of US$1.62 billion, compared to the extraordinary loss of US$29.3 billion a year ago, caused by the US$29 billion write down of its Nextel purchase. Revenue in the quarter also fell 14.4 percent to $8.4 billion as 1.3 million subscribers decided to leave the company. more
Related Tags: itu, sprint-nextel, cdma, sprint, nextel, USA
Sprint Nextel Slips into 3rd Quarter Loss - Loses 1.3 Million Customers
US based Sprint Nextel has swung into a loss as it reported revenues of US$8.8 billion and a loss of US$326 million for the 3rd quarter of this year. This compared with a profit of US$64 million a year ago. If you exclude on-off items, the company says it would have broken even for the quarter. more
Related Tags: wimax, arpu, sprint-nextel, sprint, nextel, USA
Sprint CEO: We Don't See iDEN Network Going Away
NEW YORK -(Dow Jones)- The Nextel network isn't going away, says Sprint Nextel Chief Executive Dan Hesse. more
Related Tags: motorola, sprint, nextel, USA
Sprint Nextel Debt Ratings Downgraded to Junk Status
Debt ratings agency, Standard & Poor's has lowered its corporate credit and senior unsecured ratings on Sprint Nextel to 'BB' from 'BBB-', or junk bond status. S&P also assigned a '3' recovery rating to Sprint Nextel's senior unsecured debt and US Unwired's second priority senior debt, which indicates expectations for meaningful (50% to 70%) recovery in the event of payment default. In addition, they withdrew Sprint Nextel's commercial paper rating. more
Related Tags: sprint-nextel, sprint, nextel, USA
New Sprint Nextel CEO Must Focus on Customers and Marketplace Competition
Yankee Group today said that Sprint Nextel Chairman and CEO Gary Forsee's resignation on October 8 revealed the company's struggle with customer care, network performance and internal issues among the operational challenges associated with the $35 billion Sprint Nextel merger. As the Sprint Nextel board evaluates various candidates for new leadership, it will be imperative for the board to set a clear direction and establish priorities for the company and its new CEO. more
Related Tags: clearwire, sprint-nextel, mvno, alltel, nextel, yankee-group, USA
FOCUS: Next Sprint CEO Faces Daunting Task
WASHINGTON (Dow Jones) -- For the next boss of Sprint Nextel, customer service will be top priority. more
Related Tags: t-mobile-usa, sprint-nextel, ran, nextel, USA