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Articles tagged with: Customer Care and Ict
Cost of Supporting Mobile Broadband is Eroding Subscriber Profitability
Mobile broadband services are more expensive to support than any other wireless service and are endangering subscriber profitability for many mobile network operators concludes a new study from WDSGlobal. The study found that the cost to support mobile broadband products and services is up to 200% greater than the cost to support traditional wireless products such as mobile phones. This means that despite revenue uplift from increased data usage, actual subscriber profitability often remains unchanged and sometimes even worsens. more
Related Tags: wdsglobal, 3g, usb-modem, hspa, ovi, tim, arpu, sim, mobile-broadband, laptop, modem, ev-do, security
European Operator Taps Handset Data for Network Monitoring
Mobile network optimisation vendor, Arieso has announced that am unnamed European operator will be rolling out ariesoGEO across its network. ariesoGEO uses data transmitted by mobiles in the normal course of conducting a call and requires no additional hardware, such as GPS in handsets, to operate in real time or historical analysis mode. more
Related Tags: eu, itu, gps, iden, network-optimisation, arieso
Nokia Suspends Sales of Touschseen 5800 Handset in USA
Nokia has been forced to suspend sales of its flagship touchscreen phone following complaints that the phone is having problems with the US phone networks. The company is still able to offer a European version of the handset, the 5800, which has slightly restricted 3G frequency band support for the US market. more
Related Tags: 3g, nokia, eu, wcdma, edge, cdma, touchscreen, gsm, USA
Huawei to Embed Network Diagnostic Tools into 3G Modems
Carrier IQ has announced that its diagnostic software is to be embedded within a new range of 3G modems from Huawei. The cards will incorporate a diagnostic engine to enable carriers to optimize and improve data performance using Carrier IQ's suite of analysis tools. more
Related Tags: intel, mobile-data, huawei, usb-modem, in-stat, mobile-broadband, modem
Telesur revamps strategy to face mobile competition
In April this year, the government awarded licenses to two new entrants, Irish-owned Caribbean operator Digicel and Curacao-based UTS. Only last week Digicel finally reached an interconnection agreement with Telesur, allowing it to launch operations. more
Related Tags: qualcomm, digicel, wimax,, call-center, laptop, ev-do, Suriname