Articles tagged with: Customer Care and Hspa

Cost of Supporting Mobile Broadband is Eroding Subscriber Profitability

Mobile broadband services are more expensive to support than any other wireless service and are endangering subscriber profitability for many mobile network operators concludes a new study from WDSGlobal. The study found that the cost to support mobile broadband products and services is up to 200% greater than the cost to support traditional wireless products such as mobile phones. This means that despite revenue uplift from increased data usage, actual subscriber profitability often remains unchanged and sometimes even worsens.  more

Related Tags: wdsglobal, 3g, usb-modem, ovi, tim, ict, arpu, sim, mobile-broadband, laptop, modem, ev-do, security

Telco Providers Striking a Balance Between Innovation and Financial Targets

According to a forecast by IDC, the Asia-Pacific (excluding Japan) region will have a year ahead where telco providers continue to experiment with various business models in order to find an optimal balance between market protection and strategic growth.  more

Related Tags: mobile-tv, social-networking, analytics, mobile-wimax, 3g-license, idc, compete, unified-communications, youtube, gprs, wlan, 802.11n