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Articles tagged with: Customer Care and Edge
Nokia Suspends Sales of Touschseen 5800 Handset in USA
Nokia has been forced to suspend sales of its flagship touchscreen phone following complaints that the phone is having problems with the US phone networks. The company is still able to offer a European version of the handset, the 5800, which has slightly restricted 3G frequency band support for the US market. more
Related Tags: 3g, nokia, eu, wcdma, ict, cdma, touchscreen, gsm,
Unlimited Data Tariff from Digicel Barbados
Digicel Barbados has launched an unlimited data tariff for its contract subscribers. The Unlimited Data Plan will allow post-paid customers to pay a flat rate of $34.99 monthly, for data usage, instead of on a per kilo bit basis. more
Sagem Mobiles Outsources its Customer Care Services
France's Sagem Mobiles has announced plans to outsource its customer care services to business process outsourcing firm, Anovo. The company will be taking over Sagem's existing call centre in Montauban. more
Related Tags: sony-ericsson, outsourcing, call-centre, sony, oem, gprs, France
Most Telecom Carriers will Fail to Transform into Successful Content Enablers
Traditional telecom carriers can no longer rely on conventional competitive tactics such as price cuts, promotions and basic product bundling to maintain their edge in the consumer segment, warned Gartner. Speaking at Gartner Symposium/ITxpo, Gartner analysts today said that non-traditional telecom players like Apple, Google and Nokia, which have a strong understanding of consumers, are adopting new business models that are forcing carriers to reassess their approach and service delivery. more
Related Tags: skype, outsourcing, gartner, france-telecom, mobile-search, bt, sk-telecom, nokia,, aggregator
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