Articles tagged with: Customer Care and Crm

El Salvadoran Network Billing Improved

Redknee says that Digicel has selected its CRM Solution from the turnkey Converged Billing suite to improve customer care and billing management in its newly acquired El Salvador operation. Since completing its acquisition of the El Salvador mobile operator, Digicel Holdings Limited (DHL) in October 2006, Digicel has been focused on improving the operation's network and customer services ahead of its imminent launch in the country. more

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Convergys Wins 3G Billing Contract

Convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, Convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. more

Related Tags: outsourcing, bss, convergys, mediation

New Billing Platform for Trinidad and Tobago

Redknee has announced that Telecommunications Services of Trinidad and Tobago (TSTT) has deployed it's Turnkey Converged Billing Solution. Redknee's Converged Billing provides TSTT flexible rating across voice, messaging, data and content services while unifying charging capabilities across the GSM network for all postpaid, prepaid, and hybrid subscribers. The solution incorporates a full CRM (Customer Relationship Management) solution, including customer care management, subscriber self-care, subscriber segmentation and promotional incentives. more

Related Tags: qtel, redknee, value-added-services

C&W outsources contact center to Accent

US CRM provider Accent has signed a multi-year contract to provide contact center services on behalf of Caribbean telco Cable and Wireless Jamaica, Accent said in a statement. more

New Billing Contract in the Cayman Islands

Cerillion Technologies has announced a new contract to supply caymanone with a complete CRM and billing solution for their telecom network in the Cayman Islands. Cerillion will deliver a complete turnkey solution, implementing the Revenue Manager, CRM Plus, Mediator, Output Streamer and Information Manager products from their pre-integrated product suite. more

Formula Telecom Solutions has signed a multi-million dollar agreement with BakCell, Azerbaijan's second-largest cellular network operator, to provide it with FTS' Leap CRM platform. Leap CRM will offer Bakcell a fully user-customizable solution for managing relationships with its half-million subscribers. more

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Russian network orders CRM platform

Russia's VimpelCom and Amdocs have announced that VimpelCom has successfully deployed Amdocs ClarifyCRM. By implementing Amdocs ClarifyCRM, VimpelCom becomes the first Russian wireless telecommunications company to deploy an integrated customer management solution. Amdocs ClarifyCRM consolidates VimpelCom's customer data onto a single Amdocs solution for centralized billing and customer care. In particular, Amdocs ClarifyCRM helps VimpelCom to improve handling and analysis of contacts from customers, providing a truly differentiated level of service in the competitive Russian wireless market place. more

Related Tags: amd, amdocs

Saudi network improves its customer care

Logica has won a contract from the Saudi Telecom Company (STC) to establish a customer relationship management (CRM) and multi-channel customer contact centre for STC's mobile phone business. In 2003, the Saudi Telecoms market will become deregulated, creating a more competitive landscape for its mobile operators. In order to help maintain its market position, STC will develop a comprehensive CRM strategy. The Logica-developed contact centre will be critical to STC's first phase of its overall CRM initiative. more

Amdocs wins Indonesian billing contract

Amdocs has won a contract from Indonesia's Excelcom for an end-to-end customer care and billing application, including real-time prepaid, postpaid, Partner Relationship Management (PRM) and CRM. Amdocs will provide excelcom with a single billing and CRM platform for all GSM, GPRS and next generation mobile services. excelcom will generate a unified customer view across all front and back office systems, providing flexible prices and service packages for over one million business and consumer subscribers. more

Related Tags: amd, amdocs