Articles tagged with: Crm and Sap

RIM, SAP Partner to Bring Software to Blackberrys

NEW YORK -(Dow Jones)- Research in Motion and SAP said on Friday that the Blackberry will start carrying SAP business software, further bolstering both companies' presence with corporate users.  more

Related Tags: blackberry, research-in-motion, jim-balsillie

Convergys and Logica win second billing contract with Connect Austria

Convergys has announced that Austrian mobile operator ONE will use its Geneva Active Revenue Management (ARM) software to replace its legacy billing system. ONE will migrate all of its GSM customers to Geneva in a major implementation project supported by Logica. In February, Convergys and Logica announced their joint project at ONE and the selection of Geneva to support the delivery of ONE's GPRS services. Geneva has already been in live use for several months rating GPRS events, with these rated events being billed in the legacy system. ONE has now moved to the next step in its staged implementation plan with the introduction of Geneva to rate and bill all services. Geneva is being integrated with Comptel's mediation platform, with SAP and with ONE's crm system. The Geneva software will also be integrated with the company's data warehouse system in order to allow sophisticated analysis of customer spending patterns. Logica is supporting the implementation and migration of ONE's 1.3 million GSM customers. When all GSM subscribers have been migrated to Geneva, the legacy billing system will be phased out and Geneva will be used for rating and billing all services, including not only mobile voice and data but also fixed line telephony and Internet services." more

Related Tags: convergys, logica, mediation