Articles tagged with: Crm and BSS

MetroPCS Deploys Amdocs CRM Platform

US network, MetroPCS says that it has completed the conversion of all of its customers onto the Amdocs CES 7.5 crm platform. Under the six-year managed services agreement announced in October 2008, Amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (crm) and operational support systems (OSS) to support MetroPCS' pay-in-advance, roaming and retail offerings.  more

Related Tags: oss, amdocs, metropcs, testing, USA

Convergys Wins 3G Billing Contract

Convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, Convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party crm, activation, provisioning, and partner management platforms. more

Related Tags: outsourcing, customer-care, convergys, mediation

Sporty MVNO improves billing platform

ESPN continues its development of ESPN Mobile, the recently announced U.S. wireless phone service targeted to sports fans, via a multi-year agreement with Convergys Corporation. Convergys will provide its Infinys Rating and Billing software as well as professional and consulting services for ESPN Mobile. ESPN will use Infinys to rate and bill ESPN Mobile, which will be structured as a mobile virtual network operator (MVNO). more

Related Tags: convergys