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Articles tagged with: Crm
Higher Spend in Operator Stores Means Higher Spend on Mobile Services
M:Metrics is reporting a direct correlation between the venue of handset purchase and subscribers' monthly spend on mobile services. The firm found that the majority -- 56 percent -- of users who bought their handset at an operator store pay more than $60 per month for mobile service. In contrast, consumers who spent less than $60 on monthly mobile services were more likely to have purchased their phones through indirect retailers such as Wal-Mart, Best Buy, Radio Shack or Circuit City. more
Related Tags: radioshack
Business Control Layer Can Drive Service Provider Innovation
The research firm, Yankee Group says that the Business Control Layer is a key new technology in driving Service Provider innovation. The Business Control Layer concept, originally conceived by leading telecom billing and crm company, FTS (LSE: FTS), is gaining traction as a variety of industry observers, including Yankee Group promote the importance of this new sector. more
Related Tags: yankee-group
Peugeot Completes Mobile Marketing Campaign
The mobile marketing firm, Puca has announced that it has completed a mobile phone based advertising campaign in Ireland, to launch the new Peugeot 207 motorcar. The campaign, which included billboard, mailing, press and radio advertising, encouraged target customers to download a link to a mobile internet website which they could view on their handset. It has resulted in a large volume of responses, and with 40% of respondents providing personal contact details, the campaign has proven to be very successful in generating test drives. more
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Telvista to relocate US call center operations through acquisition or alliance
Call center operator Telvista, owned by Mexican telecoms conglomerate Grupo Carso, plans to relocate operations in the US to Argentina by the end of the year, local newspaper Infobae reported. more
Related Tags: contact-center, call-center
Convergys Wins 3G Billing Contract
Convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, Convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party crm, activation, provisioning, and partner management platforms. more
Related Tags: outsourcing, customer-care, bss, convergys, mediation
UK & Germany Set the Pace of Wireless Enterprise Adoption
Strategy Analytics has released an updated forecast of business mobility revenues in W. Europe, which predicts that recurring operating expenditures on wireless data solutions in W. Europe will approach US$12.7 billion annually by 2010, up from US$7.9 billion in 2005. Messaging-centric productivity tools including SMS, Instant Messaging and email will continue to take the lion's share of revenues, holding steady at 90 percent throughout the forecast period. more
Related Tags: mobile-email, analytics, strategy-analytics, instant-messaging, mobile-instant-messaging
TV Broadcaster Extends Mobile Content Contract
Mobile Interactive Group (MIG) says that it has won a 12 month extension on its current contract with the UK television broadcaster, ITV. The contract extension will see MIG continue to manage ITV's entire portfolio of mobile services in to 2007. Over the coming months MIG will be integrating an exciting new range of mobile technologies across all of ITV's channels and forthcoming programme schedules. more
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New Billing Platform for Trinidad and Tobago
Redknee has announced that Telecommunications Services of Trinidad and Tobago (TSTT) has deployed it's Turnkey Converged Billing Solution. Redknee's Converged Billing provides TSTT flexible rating across voice, messaging, data and content services while unifying charging capabilities across the GSM network for all postpaid, prepaid, and hybrid subscribers. The solution incorporates a full crm (Customer Relationship Management) solution, including customer care management, subscriber self-care, subscriber segmentation and promotional incentives. more
Related Tags: qtel, customer-care, redknee
C&W outsources contact center to Accent
US crm provider Accent has signed a multi-year contract to provide contact center services on behalf of Caribbean telco Cable and Wireless Jamaica, Accent said in a statement. more
Related Tags: analytics, contact-center, outsourcing, customer-care, cable-and-wireless
Comptel: Region ripe for revenue saving software
omptel, a Helsinki-based software producer for convergent telecommunications networks, sees 2006 as a decisive year for its business in Latin America as operators opt for solutions that plug revenue leakages, Comptel's Americas region director Kipp Gearhart told BNamericas. more