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Articles tagged with: Crm
MetroPCS Deploys Amdocs CRM Platform
US network, MetroPCS says that it has completed the conversion of all of its customers onto the Amdocs CES 7.5 crm platform. Under the six-year managed services agreement announced in October 2008, Amdocs is providing MetroPCS with integrated software for convergent real-time charging and billing, customer relationship management (crm) and operational support systems (OSS) to support MetroPCS' pay-in-advance, roaming and retail offerings. more
Related Tags: oss, bss, amdocs, metropcs, testing, USA
Blackpool's mobile working boosted with GIS and CRM connection
Highways Officers and Housing Inspectors in Blackpool, UK, have switched to using HTC smartphones loaded with specially developed software and maps from GGP's geographical information system (GIS) to report incidents or defects, complete inspection reports and issue a range of standard communications in real time and without returning to the office. more
Related Tags: smartphone, smartphones, htc, UK
Financial Damage of Grey-Market Handsets Underestimated by African Mobile Operators
WDSGlobal has published a report that suggests grey-market mobile phone ownership will present an increasing challenge for African mobile operators in 2009, despite a global drop in their circulation. more
Related Tags: edge, wdsglobal, recycling
Will LTE be to mobile operators what NGNs are to fixed?
Opinion by Steven Hartley, senior analyst at Ovum
With all the excitement surrounding LTE, it is easy to overlook how the
practicalities of migration will impact mobile operators. Migration to LTE will
need to be approached in the same way that fixed telcos have viewed
next-generation network (NGN) deployments - long term and holistically.
more
Related Tags: intel, lte, ovum, backhaul, billing
Marketing IT Systems Holding Back Network Customer Care Goals
Customer-centric marketing is increasingly perceived as the Holy Grail for mobile telecoms operators in the 21st century. But generic customer relationship management (crm) systems, fragmented data and poor campaign monitoring and reporting systems are undermining the ability of mobile marketers to put subscribers at the heart of their marketing relationships. more
Related Tags: oracle, intel, london
Russian Operator to Offer Vodafone Branded Services
Vodafone and Russia's Mobile TeleSystems (MTS) has announced a non-equity partnership to offer Vodafone branded services to MTS customers and to collaborate jointly on future technological developments. more
Related Tags: roaming, vodafone, mts, moscow, mobile-telesystems, presence, Russia
Smartphones: Connectivity's New Face for Small Businesses
Once geared towards enterprise usage, smartphones today have approximately 31% of U.S. small businesses (SBs, or companies with up to 99 employees) utilizing vendors such as RIM, Palm, Motorola for e-mail accessibility or mobile calendar and contact information on top of their every day cell phone features. According to the latest study by Access Markets International (AMI) Partners, a whopping 20% of SBs who currently use a smartphone have plans to purchase a new one in the next twelve months. more
Related Tags: t-mobile, smartphones, driving, verizon, motorola, palm, blackberry, rim, USA
Cerillion Wins Bahamian Contract
Cerillion Technologies has announced a multi-million dollar contract with The Bahamas Telecommunications Company (BTC) to implement a fully convergent crm and billing solution in the Bahamas. The new solution will replace two separate legacy systems and be used to consolidate all fixed and mobile services onto a single platform, including support for convergent prepaid and postpaid rating. It is also a key component in BTCĂ's wider business strategy, preparing for deregulation and helping to secure revenues from the new Next Generation Network (NGN) currently under deployment. more
Related Tags: next-generation-network, btc, BahamasThe
RIM, SAP Partner to Bring Software to Blackberrys
NEW YORK -(Dow Jones)- Research in Motion and SAP said on Friday that the Blackberry will start carrying SAP business software, further bolstering both companies' presence with corporate users. more
Related Tags: blackberry, sap, research-in-motion, jim-balsillie
Virgin Mobile Switches to Open-Source Database for SMS Management
The UK based MVNO, Virgin Mobile has switched its back-end SMS database to the open-source MySQL database platform. The company says that over 500 gigabytes are contained in MySQL data tables which manage the operators SMS platform - and is subject to thousands of queries per second. This solution handles the processing of Virgin Mobile's SMS messaging -- where each individual text message can generate over a hundred database queries on average (analysis, processing the response, and annual statistics). more
Related Tags: virgin-mobile, mvno, UK