Articles tagged with: Convergys and Outsourcing

Convergys Wins 3G Billing Contract

convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. more

Related Tags: customer-care, bss, crm, mediation

Orange looking to outsource call center work to India

The UK arm of the phone network, Orange is reported to be considering outsourcing some 1,500 call center jobs to India. A report in the Daily Telegraph said that the company has started trials with two India based sub-contractors, convergys and Vertex, in which 215 call centre workers in Delhi will answer customer service inquiries during peak periods. more

Related Tags: call-centre, delhi, call-center