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Articles tagged with: Convergys and Mediation
Convergys Wins 3G Billing Contract
convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. more
Related Tags: outsourcing, customer-care, bss, crm
Telkomsel replaces its billing software
Indonesia's largest mobile services provider, Telkomsel has implimented the convergys' Geneva software to rate and bill its GSM and upcoming GPRS services. Global solutions company Logica performed the systems integration and the project to migrate Telkomsel's legacy billing system to a sophisticated new convergent billing system was completed in 6 months. more
Related Tags: oracle, telkomsel, logica
Portuguese network gears up for GPRS billing
Openet Telecom has said that it is providing FusionWorks Mediation and FusionWorks Pre-Paid software to TMN the wireless operator subsidiary of Portugal Telecom. TMN plans to roll out GPRS services in 2002 and to acquire up to 300,000 GPRS subscribers within the first year before rolling out UMTS in 2003/4. In order to be able to meet these targets TMN saw the need for a full review of its mediation, pre-paid, rating and billing requirements. Accenture were appointed to provide independent consultancy and provided TMN with a short list that included Openet Telecom in partnership with convergys. more
Related Tags: accenture
South African network upgrades its billing software
convergys has announced that South Africa's Vodacom has selected its Geneva Active Revenue Management (ARM) software to support the rollout of all future service offerings, including GPRS, SMS, and content-based services. more
Related Tags: vodacom, intelligent-network
Convergys and Logica win second billing contract with Connect Austria
convergys has announced that Austrian mobile operator ONE will use its Geneva Active Revenue Management (ARM) software to replace its legacy billing system. ONE will migrate all of its GSM customers to Geneva in a major implementation project supported by Logica. In February, convergys and Logica announced their joint project at ONE and the selection of Geneva to support the delivery of ONE's GPRS services. Geneva has already been in live use for several months rating GPRS events, with these rated events being billed in the legacy system. ONE has now moved to the next step in its staged implementation plan with the introduction of Geneva to rate and bill all services. Geneva is being integrated with Comptel's mediation platform, with SAP and with ONE's CRM system. The Geneva software will also be integrated with the company's data warehouse system in order to allow sophisticated analysis of customer spending patterns. Logica is supporting the implementation and migration of ONE's 1.3 million GSM customers. When all GSM subscribers have been migrated to Geneva, the legacy billing system will be phased out and Geneva will be used for rating and billing all services, including not only mobile voice and data but also fixed line telephony and Internet services." more
Related Tags: sap, crm, logica