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Articles tagged with: Convergys and Customer Care
Convergys Extends Relationship with Leading Brazilian Wireless Carrier
convergys has announced that Brazilian long-standing client Vivo has extended its five-year partnership with the firm with a new two-year contract to provide production operations support. convergys' consulting and services team is also working with Vivo on two other projects aimed at growing Vivo's national footprint and ensuring the operator's ability to support future growth. more
Alcatel-Lucent and Convergys to Provide a Converged Billing and Customer Care Solution
Alcatel-Lucent and convergys have signed a multi-year non-exclusive agreement that integrates convergys Infinys applications into Alcatel-Lucent's Business Support System (BSS) solution. It includes a convergent billing solution combining convergys and Alcatel-Lucent's leading product portfolios in the prepaid and postpaid segments, and Alcatel-Lucent's BSS integration services. more
Related Tags: alcatel-lucent, bss, billing
Convergys Boosts 3Q Earnings View; Shares Up
NEW YORK -(Dow Jones)- convergys Corp. has raised its third-quarter earnings guidance, lifting shares to a four-year high, but the billing and customer-management company offered no explanation for the upside surprise. more
Related Tags: thomson, at&t, bt-group, bt
Convergys Wins 3G Billing Contract
convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. more
Related Tags: outsourcing, bss, crm, mediation
Sprint Nextel To Switch Billing Platforms
CINCINNATI -(Dow Jones)- convergys reaffirmed its 2006 earnings guidance after saying Sprint Nextel plans to end its billing relationship with the company. more
Related Tags: thomson, amd, amdocs
Thai network improves customer care routing
convergys Corporation has announced an agreement to provide customer care services to the Thailand based, Advanced Info Service (AIS). The complete convergys solution will provide AIS with the flexibility to route customers to the appropriate customer support representative based on customer value and preferences, resulting in greater efficiency and more effective call handling. more
Related Tags: advanced-info-service, contact-center, ais
O2 to update its billing platform
convergys has announced a billing and customer care contract for Infinys software with the UK based GSM network, O2. The mobile carrier will use Geneva, the Infinys application for rating and billing, for its postpaid business. more
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Convergys buys bankrupt billing company
convergys Corporation has purchased the business and assets of the bankrupt Scottish firm, TelesensKSCL, a subsidiary of TelesensKSCL of Cologne, Germany, from the receivers. Receivers were called in on June 26, 2002, by the Royal Bank of Scotland, at the request of the Board of Directors of TelesensKSCL. more
Related Tags: smartone
AT&T Wireless affiliate boosts backend software
convergys Corporation has announced that the USA based, Triton PCS has signed a new contract to use Atlys in a service bureau environment. Atlys is convergys' modular end-to-end billing and customer care product. This contract replaces an agreement signed in 1998 and extends the relationship with convergys through 2006. Triton PCS, a cellular network, based in the Southeast, is replacing a legacy convergys billing product to utilize Atlys' billing capabilities, including support for wireless number portability (WNP). The company offers its services in 37 markets under the brand name SunCom, a member of the AT&T Wireless Network. more
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