Articles tagged with: Convergys and Crm

Convergys Wins 3G Billing Contract

convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. more

Related Tags: outsourcing, customer-care, bss, mediation

Sporty MVNO improves billing platform

ESPN continues its development of ESPN Mobile, the recently announced U.S. wireless phone service targeted to sports fans, via a multi-year agreement with convergys Corporation. convergys will provide its Infinys Rating and Billing software as well as professional and consulting services for ESPN Mobile. ESPN will use Infinys to rate and bill ESPN Mobile, which will be structured as a mobile virtual network operator (MVNO). more

Related Tags: bss

Convergys and Logica win second billing contract with Connect Austria

convergys has announced that Austrian mobile operator ONE will use its Geneva Active Revenue Management (ARM) software to replace its legacy billing system. ONE will migrate all of its GSM customers to Geneva in a major implementation project supported by Logica. In February, convergys and Logica announced their joint project at ONE and the selection of Geneva to support the delivery of ONE's GPRS services. Geneva has already been in live use for several months rating GPRS events, with these rated events being billed in the legacy system. ONE has now moved to the next step in its staged implementation plan with the introduction of Geneva to rate and bill all services. Geneva is being integrated with Comptel's mediation platform, with SAP and with ONE's CRM system. The Geneva software will also be integrated with the company's data warehouse system in order to allow sophisticated analysis of customer spending patterns. Logica is supporting the implementation and migration of ONE's 1.3 million GSM customers. When all GSM subscribers have been migrated to Geneva, the legacy billing system will be phased out and Geneva will be used for rating and billing all services, including not only mobile voice and data but also fixed line telephony and Internet services." more

Related Tags: sap, logica, mediation