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Articles tagged with: Convergys
O2 Upgrades British Voicemail Platform
UK network operator, O2 has upgraded its voicemail platform to support both the iPhone's Visual Voicemail and conventional services from the same platform. The upgrade was supplied by convergys though its Intervoice Media Exchange. more
Related Tags: o2, apple-iphone, visual-voicemail, UK
Africell Extends Convergys Agreement
convergys says that the Lintel Group has extended its preferred supplier relationship to provide prepaid and value-added services obtained from convergys' acquisition of Intervoice to Lintel's mobile customers in West Africa. The Lintel Group provides GSM telecommunications services under the Africell name to more than 1.3 million subscribers in Sierra Leone and Gambia and has a nine-year relationship with convergys. more
Related Tags: lintel-group, africell, gsm, Sierra Leone
Convergys Extends Relationship with Leading Brazilian Wireless Carrier
convergys has announced that Brazilian long-standing client Vivo has extended its five-year partnership with the firm with a new two-year contract to provide production operations support. convergys' consulting and services team is also working with Vivo on two other projects aimed at growing Vivo's national footprint and ensuring the operator's ability to support future growth. more
Related Tags: customer-care, vivo, Brazil
Convergys Wins Thai Consulting Contract
convergys has signed two consulting contracts with Thailand based mobile operator, Advanced Info Service (AIS). Under the terms of the multi-year contracts, convergys will provide advisory services to transform AISÃ' customer relationships, using relationship management insight and technologies developed and applied as one of the worldÃ's largest outsourced contact center companies. AIS will use convergysÃ' solutions and consulting methodologies to reduce churn, retain customers longer, and increase sales, turning the contact center into a sales and service center. more
Related Tags: advanced-info-service, contact-center, ais, Thailand
Convergys Extends Existing Cellular South Contract
convergys has announced that it will continue to provide Cellular South with an end-to-end business support solution for the provisioning, usage mediation, billing, and associated customer support of its wireless telecommunications services. Cellular South is one of the largest privately held wireless providers in the United States and is licensed to provide wireless service to a population of more than five million people in the southeast United States. The company has been using the convergys solution for the past five years. more
Related Tags: cellular-south, USA
Alcatel-Lucent and Convergys to Provide a Converged Billing and Customer Care Solution
Alcatel-Lucent and convergys have signed a multi-year non-exclusive agreement that integrates convergys Infinys applications into Alcatel-Lucent's Business Support System (BSS) solution. It includes a convergent billing solution combining convergys and Alcatel-Lucent's leading product portfolios in the prepaid and postpaid segments, and Alcatel-Lucent's BSS integration services. more
Related Tags: alcatel-lucent, customer-care, bss, billing
Alltel Renews Billing Services Contract with Convergys
convergys Corporation has announced a four year contract renewal with Alltel to continue to manage Alltel's wireless data rating operations. Alltel has more than 11 million wireless customers and has been a convergys client since 1985. more
Related Tags: alltel
Convergys Boosts 3Q Earnings View; Shares Up
NEW YORK -(Dow Jones)- convergys Corp. has raised its third-quarter earnings guidance, lifting shares to a four-year high, but the billing and customer-management company offered no explanation for the upside surprise. more
Related Tags: thomson, at&t, customer-care, bt-group, bt
Convergys Wins 3G Billing Contract
convergys Corp. says that it has signed a 5-year professional services outsourcing contract with Taiwan's VIBO Telecom, to manage the 3G operators back office operations. Under this new contract, convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005. As part of the 2005 agreement, convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. more
Related Tags: outsourcing, customer-care, bss, crm, mediation
Boston Communications Licenses Products To Convergys
Boston Communications Group agreed to license some of its products to convergys Corp. for an undisclosed number of years. more
Related Tags: boston