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Articles tagged with: Contact Centre and T Mobile
T-Mobile to Move Customer Care Jobs to The Philippines
At least 500 jobs working in T-Mobile's UK call centers face being cut after the firm decided to outsource the work to call centers in The Philippines. The jobs are concentrated in two call centers in Scotland, operated by Telecom Service Centres (TSC), along with a third office in Yorkshire. more
T-Mobile UK Shifting PrePay Customer Care to The Philippines
T-Mobile UK has signed a deal to outsource its PrePay customer care to a call centre in the Philippines. WNS Holdings, a business process outsourcing (BPO) firm signed the letter of intent with T-Mobile to handle all inbound customer queries, including managing promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits. more
Related Tags: prepay, roaming, outsourcing, customer-care, t-mobile-uk, UK