Articles tagged with: Contact Centre and Roaming

T-Mobile UK Shifting PrePay Customer Care to The Philippines

T-Mobile UK has signed a deal to outsource its PrePay customer care to a call centre in the Philippines. WNS Holdings, a business process outsourcing (BPO) firm signed the letter of intent with T-Mobile to handle all inbound customer queries, including managing promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits.  more

Related Tags: t-mobile, prepay, outsourcing, customer-care, t-mobile-uk, UK