Articles tagged with: Contact Centre and Outsourcing

T-Mobile UK Shifting PrePay Customer Care to The Philippines

T-Mobile UK has signed a deal to outsource its PrePay customer care to a call centre in the Philippines. WNS Holdings, a business process outsourcing (BPO) firm signed the letter of intent with T-Mobile to handle all inbound customer queries, including managing promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits.  more

Related Tags: t-mobile, prepay, roaming, customer-care, t-mobile-uk, UK

Australian Operator Takes on Outsourced Call Center

The Australian call center firm, Stellar says that it has signed an agreement with one of Australia's mobile providers (no names mentioned) to provide inbound sales to support significant growth in call volumes. The 80-seat inbound sales solution will run from 8am till midnight, seven days a week, and will help support the continued growth of the mobile telecommunications provider. more

Related Tags: customer-care, call-center