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Articles tagged with: Contact Centre and Customer Care
T-Mobile UK Shifting PrePay Customer Care to The Philippines
T-Mobile UK has signed a deal to outsource its PrePay customer care to a call centre in the Philippines. WNS Holdings, a business process outsourcing (BPO) firm signed the letter of intent with T-Mobile to handle all inbound customer queries, including managing promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits. more
Related Tags: t-mobile, prepay, roaming, outsourcing, t-mobile-uk, UK
Australian Operator Takes on Outsourced Call Center
The Australian call center firm, Stellar says that it has signed an agreement with one of Australia's mobile providers (no names mentioned) to provide inbound sales to support significant growth in call volumes. The 80-seat inbound sales solution will run from 8am till midnight, seven days a week, and will help support the continued growth of the mobile telecommunications provider. more
Related Tags: outsourcing, call-center
Vietnam improves customer care
The ASC INSPIRATIONpro Quality Monitoring solution has been selected by VMS-MobiFone, Vietnam's second largest mobile GSM network carrier, to improve the quality of their customer interactions in their Customer Care contact centre. more
Related Tags: call-centre
Vodafone Ireland has expanded its usage of a knowledge management product supplied by eGain Communications. Purchased for use at Vodafone"s contact centre, eGain Knowledge will provide a central information repository for all agents, ensuring Vodafone customers receive service and support covering handsets, upgrades, tariffs, billing, services, and general enquiries on how to get the most from their mobile phone. more
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Saudi network improves its customer care
Logica has won a contract from the Saudi Telecom Company (STC) to establish a customer relationship management (CRM) and multi-channel customer contact centre for STC's mobile phone business. In 2003, the Saudi Telecoms market will become deregulated, creating a more competitive landscape for its mobile operators. In order to help maintain its market position, STC will develop a comprehensive CRM strategy. The Logica-developed contact centre will be critical to STC's first phase of its overall CRM initiative. more
Related Tags: cisco, call-centre, crm, logica, saudi-telecom-company, smsc