Articles tagged with: Contact Centre and Call Centre

Microsoft's Tellme Unveiling Upgrades in Speech Services

Amid the recession, Microsoft's Tellme unit just had its best quarter. The reason, Tellme executives say, is because the company's interactive voice response systems can save companies money and improve customer service and satisfaction. more

Related Tags: ivr, microsoft, tellme

Thai Operator Improves its Call Centers

Avaya says that it has successfully designed and deployed the Avaya Call Centre solution in a US$4 million contract with Thailand's AIS. Avaya was tasked to deliver the full scope of service, from solution design and implementation, through a five year maintenance contract, and since then, AIS has experienced dramatic improvements to call centre efficiency, productivity and customer service standards. more

Related Tags: contact-center, ais, avaya

Vietnam improves customer care

The ASC INSPIRATIONpro Quality Monitoring solution has been selected by VMS-MobiFone, Vietnam's second largest mobile GSM network carrier, to improve the quality of their customer interactions in their Customer Care contact centre. more

Related Tags: customer-care

Saudi network improves its customer care

Logica has won a contract from the Saudi Telecom Company (STC) to establish a customer relationship management (CRM) and multi-channel customer contact centre for STC's mobile phone business. In 2003, the Saudi Telecoms market will become deregulated, creating a more competitive landscape for its mobile operators. In order to help maintain its market position, STC will develop a comprehensive CRM strategy. The Logica-developed contact centre will be critical to STC's first phase of its overall CRM initiative. more

Related Tags: customer-care, cisco, crm, logica, saudi-telecom-company, smsc