Articles tagged with: Contact Centre and Call Center

Australian Operator Takes on Outsourced Call Center

The Australian call center firm, Stellar says that it has signed an agreement with one of Australia's mobile providers (no names mentioned) to provide inbound sales to support significant growth in call volumes. The 80-seat inbound sales solution will run from 8am till midnight, seven days a week, and will help support the continued growth of the mobile telecommunications provider. more

Related Tags: outsourcing, customer-care

T-Mobile collects customer care award

T-Mobile Germany has received the first-ever ECCCO award, distinguishing it at international level for high quality standards in the area of business customer service. The prize was awarded by the European Confederation of Contact Centre Organisations (ECCCO). This umbrella organization was founded in November 2002 and combines the interests and concerns of the call center sector at European level. The Call Center Forum Deutschland e.V. (CCF) is the German member of ECCCO. more

Related Tags: t-mobile-germany