Articles tagged with: Contact Centre and Avaya

Thai Operator Improves its Call Centers

Avaya says that it has successfully designed and deployed the Avaya Call Centre solution in a US$4 million contract with Thailand's AIS. Avaya was tasked to deliver the full scope of service, from solution design and implementation, through a five year maintenance contract, and since then, AIS has experienced dramatic improvements to call centre efficiency, productivity and customer service standards. more

Related Tags: contact-center, call-centre, ais