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Articles tagged with: Contact Centre
Microsoft's Tellme Unveiling Upgrades in Speech Services
Amid the recession, Microsoft's Tellme unit just had its best quarter. The reason, Tellme executives say, is because the company's interactive voice response systems can save companies money and improve customer service and satisfaction. more
Related Tags: ivr, call-centre, microsoft, tellme
T-Mobile to Move Customer Care Jobs to The Philippines
At least 500 jobs working in T-Mobile's UK call centers face being cut after the firm decided to outsource the work to call centers in The Philippines. The jobs are concentrated in two call centers in Scotland, operated by Telecom Service Centres (TSC), along with a third office in Yorkshire. more
Related Tags: t-mobile, ovi, UK
T-Mobile UK Shifting PrePay Customer Care to The Philippines
T-Mobile UK has signed a deal to outsource its PrePay customer care to a call centre in the Philippines. WNS Holdings, a business process outsourcing (BPO) firm signed the letter of intent with T-Mobile to handle all inbound customer queries, including managing promotions, charges and credits and roaming, and alert new customers to the range of subscription benefits. more
Related Tags: t-mobile, prepay, roaming, outsourcing, customer-care, t-mobile-uk, UK
Australian Operator Takes on Outsourced Call Center
The Australian call center firm, Stellar says that it has signed an agreement with one of Australia's mobile providers (no names mentioned) to provide inbound sales to support significant growth in call volumes. The 80-seat inbound sales solution will run from 8am till midnight, seven days a week, and will help support the continued growth of the mobile telecommunications provider. more
Related Tags: outsourcing, customer-care, call-center
Vodafone Outsource Partner Wins Award
Garlands Call Centres and Vodafone UK have picked up the top prize for "Best Work by a Contact Centre" at the 2006 Marketing Direct SMART awards. The prize went to the Garlands' Vodafone Quality Team for their achievements in implementing a new Quality strategy and plan. more
Related Tags: vodafone-uk
Thai Operator Improves its Call Centers
Avaya says that it has successfully designed and deployed the Avaya Call Centre solution in a US$4 million contract with Thailand's AIS. Avaya was tasked to deliver the full scope of service, from solution design and implementation, through a five year maintenance contract, and since then, AIS has experienced dramatic improvements to call centre efficiency, productivity and customer service standards. more
Related Tags: contact-center, call-centre, ais, avaya
Vietnam improves customer care
The ASC INSPIRATIONpro Quality Monitoring solution has been selected by VMS-MobiFone, Vietnam's second largest mobile GSM network carrier, to improve the quality of their customer interactions in their Customer Care contact centre. more
Related Tags: customer-care, call-centre
Vodafone Ireland has expanded its usage of a knowledge management product supplied by eGain Communications. Purchased for use at Vodafone"s contact centre, eGain Knowledge will provide a central information repository for all agents, ensuring Vodafone customers receive service and support covering handsets, upgrades, tariffs, billing, services, and general enquiries on how to get the most from their mobile phone. more
Related Tags: customer-care
Jobs cuts for Canadian operator
Canada's Manitoba Telecom Services ("MTS"), a CDMA network operator says that it will be making approximately 85 jobs redundant, using voluntary measures wherever possible. The reductions will come from MTS Communications and Qunara, located in Manitoba as well as in Ottawa. Since 1991, over 90% of reductions at MTS have been achieved through voluntary measures. more
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T-Mobile collects customer care award
T-Mobile Germany has received the first-ever ECCCO award, distinguishing it at international level for high quality standards in the area of business customer service. The prize was awarded by the European Confederation of Contact Centre Organisations (ECCCO). This umbrella organization was founded in November 2002 and combines the interests and concerns of the call center sector at European level. The Call Center Forum Deutschland e.V. (CCF) is the German member of ECCCO. more
Related Tags: t-mobile-germany, call-center