Articles tagged with: Contact Center and Ovi

Outsourcers rethink strategies in light of global recession

The current economic crisis is forcing outsourced contact center providers to revisit tried and trusted methods of providing their services to clients, asserts a new Datamonitor report. With prospects and existing clients looking for more creativity than ever in how their products / services are represented, outsourcing vendors need to determine new ways of delivering customer service, marketing & sales, technical support and debt collection.  more

Related Tags: data-monitor, outsourcing, iden, lte, datamonitor