Articles tagged with: Contact Center and Ivr

Hosted IVR Services Offer Tremendous Growth Potential in Markets across EMEA

Hosted interactive voice response (IVR) services have seen widespread adoption in Europe, Middle East, and Africa (EMEA) in recent years. The automation of simple customer interactions has remained the major driver for the hosted IVR services market in general. The business benefits afforded by hosted solutions have proven immensely useful to enterprises of all sizes in this tough economy. Reduction in upfront capital expenditure and the associated lower total cost of ownership is driving increased adoption of hosted IVR, particularly in small- to mid-sized markets.  more

Related Tags: sim, eu, ict, itu, driving, outsourcing

Telecom Rio de Janeiro selects First Hop to offer SMS platform

Brazilian mobile services platform provider Telecom Rio de Janeiro has selected the Wireless Broker platform sold by Finland's First Hop to connect its value-added services to mobile phone operators across Brazil, the companies said in a j! oint statement. more

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