Articles tagged with: Contact Center and Edge

Does Obama 'buy American' plan signal problems for offshore outsourcing?

Opinion by Peter Ryan, Head of Contact Center Outsourcing Analysis, Ovum

Newly elected US president Barack Obama's move to protect American jobs by mandating local procurement of materials has invited the question of whether this could also include contact center outsourcing. Given the prospect of significant legal problems in legislating an outright ban on offshoring contact center work, Obama is more likely to use tax provisions to maintain equivalent domestic jobs.  more

Related Tags: ict, outsourcing, ovum, datamonitor, tax, USA