|
|
Articles tagged with: Contact Center and Customer Care
Mexico Faces Threats in Offering Bilingual Call Centers
Research by market analyst Datamonitor expects that Mexico will continue to be a location of choice for offshore contact center services for US firms, but will face considerable regional competition from other countries in the region going forward. more
Related Tags: compete, datamonitor, call-center, Mexico
C&W outsources contact center to Accent
US CRM provider Accent has signed a multi-year contract to provide contact center services on behalf of Caribbean telco Cable and Wireless Jamaica, Accent said in a statement. more
Related Tags: analytics, outsourcing, crm, cable-and-wireless
Thai network improves customer care routing
Convergys Corporation has announced an agreement to provide customer care services to the Thailand based, Advanced Info Service (AIS). The complete Convergys solution will provide AIS with the flexibility to route customers to the appropriate customer support representative based on customer value and preferences, resulting in greater efficiency and more effective call handling. more
Related Tags: advanced-info-service, ais, convergys
Russian network migrating billing platform
Russia's VimpelCom says that it has successfully completed a migration program of more than 2.5 million customers onto an Amdocs billing and customer care platform. With this migration, VimpelCom is leveraging the Amdocs platform to provide centralized, convergent voice and data support for more than 10 million prepaid and postpaid customers across 52 regions of VimpelCom's nationwide operations. The Amdocs platform was initially rolled out in 2002 to support VimpelCom's Moscow-based customers. more
Group 3G selects customer care solution
SITEL Corporation has signed a contract with the German 3G license holder, Group3G which trades as Quam to provide customer care services. The contract provides for SITEL to deliver a variety of customer care services to Quam's corporate and private customers, including customer registration and product inquiry handling via e-mail, telephone and fax. more
Related Tags: