|
|
Articles tagged with: Contact Center and Call Center
Mexico Faces Threats in Offering Bilingual Call Centers
Research by market analyst Datamonitor expects that Mexico will continue to be a location of choice for offshore contact center services for US firms, but will face considerable regional competition from other countries in the region going forward. more
Related Tags: customer-care, compete, datamonitor, Mexico
The Middle East Offers Huge Opportunity for Contact Center Vendors
Middle Eastern societies are changing. Its consumers expect high levels of customer service and a quick response to queries. The utilization of contact centers to provide customer services has traditionally been seen as a cost burden to organizations in this region; it is a ticked box to show that a firm is looking after its customers. But industrial reform in the Middle East is fast becoming a reality in several industries. For enterprises new to competing in an open market keeping customers loyal is vital and a growing number of companies are beginning to understand the significance of doing so. According to a new report by independent market analyst Datamonitor, this is creating opportunities for contact center technology vendors. more
Related Tags: ibm, hp, datamonitor
Jobs Boost for Sprint Nextel PrePay Division
Accent Marketing Services has announced plans to create some 550 new call center jobs to provide inbound customer service and technical support for the PrePay division of Sprint Nextel, Boost Mobile. The 320-seat facility will open in mid-August, create 550 new jobs and generate an annual payroll of US$11.4 million. More than 700,000 customer calls per month will be handled on behalf of Boost Mobile at the new facility. more
Related Tags: prepay, boost-mobile
O2 Switches to VoIP for Call Centers
The German arm of Telefonica's O2 has chosen TietoEnator to upgrade its current customer service call center by migrating it to Voice over IP (VoIP). As general contractor and system integrator TietoEnator is going to develop the customer services IT-solution on the basis of network and contact center applications from Cisco and Genesys. more
Related Tags: cisco
Telvista to relocate US call center operations through acquisition or alliance
Call center operator Telvista, owned by Mexican telecoms conglomerate Grupo Carso, plans to relocate operations in the US to Argentina by the end of the year, local newspaper Infobae reported. more
Related Tags: crm
Call Centers Get a 3G Video Link to Customers
Japan's Oki Electric Industry has announced its development of "Visual Contact Center," a demonstration system using the videophone function on 3G mobile phones to enable video calling between customers and call center staff. more
Related Tags: