Articles tagged with: Contact Center and Ais

Convergys Wins Thai Consulting Contract

Convergys has signed two consulting contracts with Thailand based mobile operator, Advanced Info Service (AIS). Under the terms of the multi-year contracts, Convergys will provide advisory services to transform AISÃ' customer relationships, using relationship management insight and technologies developed and applied as one of the worldÃ's largest outsourced contact center companies. AIS will use ConvergysÃ' solutions and consulting methodologies to reduce churn, retain customers longer, and increase sales, turning the contact center into a sales and service center.  more

Related Tags: advanced-info-service, convergys, Thailand

Thai Operator Improves its Call Centers

Avaya says that it has successfully designed and deployed the Avaya Call Centre solution in a US$4 million contract with Thailand's AIS. Avaya was tasked to deliver the full scope of service, from solution design and implementation, through a five year maintenance contract, and since then, AIS has experienced dramatic improvements to call centre efficiency, productivity and customer service standards. more

Related Tags: contact-centre, call-centre, avaya

Thai network improves customer care routing

Convergys Corporation has announced an agreement to provide customer care services to the Thailand based, Advanced Info Service (AIS). The complete Convergys solution will provide AIS with the flexibility to route customers to the appropriate customer support representative based on customer value and preferences, resulting in greater efficiency and more effective call handling. more

Related Tags: advanced-info-service, customer-care, convergys