Articles tagged with: Churn and Alltel

Verizon Profits Rise as Wireless Growth Starts to Slow

US based Verizon Communications has reported a rise in its fourth-quarter profits, although growth in its wireless subscriber base slowed even as landline subscribers continued to shut-down their accounts. more

Related Tags: arpu, rural, vodafone, lte, verizon-wireless, verizon, compete, verizon-communications,

U.S. Telecom and Cable Credit Profiles to Weaken in 2009

Debt ratings agency, Fitch has issued a report where it says it believes that growing event risk associated with economic, competitive and regulatory pressures will weaken the credit profile of most operators within the U.S. telecommunications and cable sector in 2009. more

Related Tags: roaming, arpu, rsa, verizon-wireless, verizon, compete, fcc, verizon-communications, satellite, 3, level-3, embarq, federal-communications-commission, fitch, centurytel, centennial-communications, true,

US Mobile Market Remains Slow as Economic Concerns Mount

During Q2 08, the US mobile market saw a marginal recovery from the depressed levels of Q1, with around 4m net additions, taking the total to 261.5m, up from 243.3m one year ago. Overall penetration has now reached 86.1%, against 80.8% in June 07. more

Related Tags: t-mobile, mobile-data, arpu, t-mobile-usa, rural, metropcs, leap-wireless, virgin-mobile, mvno, verizon, cdma, iden, sprint, billing, virgin,

Alltel Swings to 2Q Loss on Buyout Costs; Churn Rises

Alltel swung to a second-quarter loss as the company absorbed large costs from its 2007 takeover by TPG Capital and GS Capital Partners and customer turnover increased. more

Related Tags: text-messaging, verizon-wireless, verizon,

T-Mobile Tops USA Customer Care Survey

For a seventh consecutive reporting period, T-Mobile ranks highest among the five largest wireless carriers in customer service performance, according to the J.D. Power and Associates 2008 Wireless Customer Care Performance Study. more

Related Tags: customer-care, displays,

Verizon, AT&T Neck and Neck in Mobile Wars

When it comes to the wireless-phone business, there's AT&T and Verizon Wireless - and then there's everyone else. more

Related Tags: t-mobile-usa, verizon-wireless, email, 3-mobile, bite,

Alltel Net Profits Up 51% in 3rd Quarter

The USA based Alltel Wireless, which is in the process of being taken into the grips of private equity, has posted a 51% increase in net income (GAAP) to US$283 for the third quarter.  more

Related Tags: fcc, goldman-sachs,

Alltel 2Q Net Down 54%; Year-Ago Qtr Included Sale Gains

Alltel's second-quarter earnings fell 54%, as the year-earlier quarter included a $176.6 million gain on the disposal of assets and $140.5 million in income from discontinued operations." more

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North America Operators in 2006: The Top 10

The North American market bears some similarities to that in the Russian and Central Asian region, which also features in this issue of the Briefing. In both, a single national market absolutely dominates the entire region. Both of the major countries - Russia and the USA - are themselves divided into regions and sub-regions for the purposes of telecommunications licensing. This means that both markets are made up of national, or near-national operators, regional players and some local businesses of such insignificance that, for once, they slip below our radar. more

Related Tags: w-cdma, leap-wireless, iden, sprint-nextel, tele2, rogers, tdma

Automated Customer Care Phone Lines Deters Customers

Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings when compared with issues handled by a live representative, according to a J.D. Power report. Overall, customers who speak with a service representative on the telephone provide an average index score of 127 points, which is significantly higher than the industry average of 98 points. However, customers contacting their carrier with a problem or inquiring through an ARS system rate their experiences significantly lower, averaging 92 index points. more

Related Tags: customer-care, j.d.-power

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