Articles tagged with: Call Centre and Tim

Mobile Internet Usage is Driving a New Wave of Mobile Banking Services

A new report from Arthur D. Little has identified investment in mobile banking as a promising revenue growing opportunity for the global financial services industry. Moving well beyond simple text-based balance updates, Mobile Banking 2.0 will capitalize on customers' increasing mobile internet use to carry out complex transactions and introduce novel ways to reach customers through the mobile medium.  more

Related Tags: sim, iphone, sms, near-field-communication, itu, driving, arthur-d.-little, ovi, iden, personal, mobile-internet, mobile-banking

Nearly Half of Customer Problems Relate to Handset Configuration

A new study from WDSGlobal has found that up to 47% of all technical support calls taken by mobile operators relate solely to handset configuration. This makes failed access to data services such as email, WAP and MMS one of the most time-consuming and costly support issues faced by the mobile industry today. more

Related Tags: mms, mobile-email, wdsglobal, ota, wap