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Articles tagged with: Call Centre and Customer Care
Lawsuit over Bankruptcy of Verizon Wireless Outsourced Call Centre
Diamond Castle Holdings, which brought a call centre handling customer care for Verizon Wireless in 2006 has started legal action against the seller claiming that vital information about the Verizon contract was not disclosed during the sale. more
Related Tags: ptc, verizon-wireless, verizon, bankruptcy, texas, florida, call-center, new-york, USA
Orange To Recall Customer Care Functions from India to the UK
Orange's new CEO Tom Alexander has outlined plans for Orange in the UK, which include hiring 500 new customer care staff in the UK while also cutting 450 jobs in administration, management and support functions. more
Related Tags: orange, base-stations, instant-messaging, orange-uk, hsdpa, UK
Zain Launches Borderless Roaming in the Middle-East
Zain (formerly MTC) says that it has launched a borderless "One Network" mobile service in four countries in the Middle East. This service, originally launched in Africa, today allows ZainÃ's 14 million customers in Bahrain, Iraq, Jordan and Sudan to be treated as local customers in terms of pricing, while using their home network service. more
Related Tags: roaming, zain, one-network, Bahrain
Sagem Mobiles Outsources its Customer Care Services
France's Sagem Mobiles has announced plans to outsource its customer care services to business process outsourcing firm, Anovo. The company will be taking over Sagem's existing call centre in Montauban. more
Related Tags: sony-ericsson, outsourcing, edge, sony, oem, gprs, France
Vodafone New Zealand Outsources Call Center Work to Egypt
Vodafone New Zealand has moved some call center work to Egypt after the company said it could not recruit enough staff within New Zealand. Starting next month, a team of 32 staff in an Egyptian call centre will take up to 30,000 calls per month for the New Zealand operator - increasing over time to some 200,000 calls per month and 200 staff. more
Related Tags: call-center, unions, New Zealand
Joint Report on Cross Border Roaming
The UK and Irish communications regulators have published the report of their Joint Working Group on cross-border inadvertent roaming. The Joint Working Group (JWG) was set up in April 2004 in order to explore solutions to problems - and especially the problem of inadvertent roaming - affecting telecommunications users in both Northern Ireland and the Republic of Ireland. more
Related Tags: ofcom, retail-stores
PrePay Customer Care Gets Outsourced
Telecom New Zealand says that it plans to outsource the customer care call center for its PrePay mobile customers to offices in Manila, Philippines. The company says that there will be no loss of jobs to call centre staff in New Zealand; all existing staff will be offered the chance to move to other areas. more
Related Tags: prepay, telecom-new-zealand, call-center
Customers Rarely Complain About Mobile Data Problems
A new NOP survey commissioned by Olista, the service experience assurance company, reveals that users who encounter problems in using new mobile data services will simply give up rather than seek assistance. According to the survey of 1000 adults carried out in September 2005, 64% of those who had actually tried to use a mobile data service such as picture messaging, ring tones and gaming downloads confessed that they would give up trying after one or two attempts. more
Related Tags: mms
New Call Center for Vodafone Portugal
Vodafone Portugal is to open a new Call Centre in Braga in November. With 180 operator stations (resulting in the creation of 360-400 jobs when fully operational), the new Call Centre is a further addition to the company's Customer Care structure outside the capital. The Call Centre will be jointly managed with the Select-Vedior Group. more
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Vietnam improves customer care
The ASC INSPIRATIONpro Quality Monitoring solution has been selected by VMS-MobiFone, Vietnam's second largest mobile GSM network carrier, to improve the quality of their customer interactions in their Customer Care contact centre. more
Related Tags: contact-centre