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Articles tagged with: Call Centre
Smelly Fridge Causes Evacuation of AT&T Call Centre
An AT&T call centre in San Jose, California had to be evacuated last week after a seven staff were taken to hospital suffering from nausea. The cause was a refrigerator in the office which hadn't been cleaned, for seemingly a very long time. more
Related Tags: san-jose, at&t, seven, california, USA
SingTel, Optus Wins Australian Banking Supply Contract
Singapore's SingTel has reached an agreement with the Australian bank, ANZ on a AU$500 million (US$366 million), five year contract to provide telecommunications and managed network services. As part of the contract, SingTel and its Australian subsidiary, Optus Networks, will provide global managed network services to ANZ in Australia and 30 countries across Asia and the Pacific, including ANZ's technology and operations centre in Bangalore, India to support ANZ's super regional strategy. more
Related Tags: singtel, optus, driving, Australia
Microsoft's Tellme Unveiling Upgrades in Speech Services
Amid the recession, Microsoft's Tellme unit just had its best quarter. The reason, Tellme executives say, is because the company's interactive voice response systems can save companies money and improve customer service and satisfaction. more
Related Tags: ivr, contact-centre, microsoft, tellme
Mobile Internet Usage is Driving a New Wave of Mobile Banking Services
A new report from Arthur D. Little has identified investment in mobile banking as a promising revenue growing opportunity for the global financial services industry. Moving well beyond simple text-based balance updates, Mobile Banking 2.0 will capitalize on customers' increasing mobile internet use to carry out complex transactions and introduce novel ways to reach customers through the mobile medium. more
Related Tags: sim, iphone, sms, near-field-communication, itu, driving, tim, arthur-d.-little, ovi, iden, personal, mobile-internet, mobile-banking
Vectone Makes Offer for Bankrupt Scandinavian Telco
European MVNO, Vectone has announced it has made an offer for two subsidiaries of Nordisk Mobiltelefon, the Scandinavian telco group, which has recently gone into administration. The addition of Mobiltelefon MNO's in Ireland and Poland, if successful, will add to it's existing networks across Austria, Denmark, Switzerland, the Netherlands and Norway. more
Related Tags: eu, mvno, lte, chennai, Ireland
Lawsuit over Bankruptcy of Verizon Wireless Outsourced Call Centre
Diamond Castle Holdings, which brought a call centre handling customer care for Verizon Wireless in 2006 has started legal action against the seller claiming that vital information about the Verizon contract was not disclosed during the sale. more
Related Tags: ptc, verizon-wireless, verizon, customer-care, bankruptcy, texas, florida, call-center, new-york, USA
Demand for the iPhone Crashes O2's Website
A flood of customers visiting the O2 UK website this morning to pre-order the 3G iPhone caused the sales part of the website to crash under the traffic load. Pre-orders from registered customers were permitted from 8am this morning - following a SMS alert being sent to prospective customers, but the site was reported to be down within an hour. more
Orange To Recall Customer Care Functions from India to the UK
Orange's new CEO Tom Alexander has outlined plans for Orange in the UK, which include hiring 500 new customer care staff in the UK while also cutting 450 jobs in administration, management and support functions. more
Related Tags: orange, customer-care, base-stations, instant-messaging, orange-uk, hsdpa, UK
Australians list 2.3 million telephone numbers on the Do Not Call Register
Australians have listed more than 2.3 million telephone numbers on the Do Not Call Register since its launch one year ago. The register, which is overseen by the Australian Communications and Media Authority, was established in May 2007 under the Do Not Call Register Act 2006. It makes it illegal for most kinds of telemarketing calls to be made to domestic and private fixed line and mobile telephone numbers listed on the register in the absence of consent. more
Zain Launches Borderless Roaming in the Middle-East
Zain (formerly MTC) says that it has launched a borderless "One Network" mobile service in four countries in the Middle East. This service, originally launched in Africa, today allows ZainÃ's 14 million customers in Bahrain, Iraq, Jordan and Sudan to be treated as local customers in terms of pricing, while using their home network service. more
Related Tags: roaming, zain, customer-care, one-network, Bahrain